News

FASTag Fraud Alert! Losing Money? Here’s the Quick Way to Get It Back!

FASTag fraud is on the rise, leading to unauthorized deductions and financial losses. This article explains how to detect fraud, report unauthorized transactions, and recover lost money quickly. Learn essential security tips, reporting channels, and preventive measures to safeguard your FASTag account from scams.

By Praveen Singh
Published on
fastag-scam-wrong-deductions-how-to-get-money-back

FASTag fraud has become an alarming issue, causing many unsuspecting vehicle owners to lose money due to unauthorized deductions, duplicate transactions, and scams. If you’re facing FASTag-related issues, don’t panic. There are effective ways to identify, report, and recover your lost money swiftly.

In this detailed guide, we’ll explain how FASTag fraud occurs, how to recover your funds, and how to protect yourself from future scams. Whether you are a new FASTag user or a seasoned professional, this article will provide clear, actionable steps to keep your money safe.

Also Check: Aadhaar Update: Aadhaar Changes: What Can Be Done Online & When You Need to Visit a Center – Full Guide!

What is FASTag Fraud?

FASTag is an electronic toll collection system mandated by the National Highways Authority of India (NHAI). It uses Radio-Frequency Identification (RFID) technology to enable cashless toll payments. However, as digital transactions grow, fraudsters have found loopholes to exploit unsuspecting users.

Types of FASTag Fraud

  1. Unauthorized Deductions: Money is deducted even when your vehicle is not at a toll plaza.
  2. Duplicate Transactions: A toll is charged twice for a single crossing.
  3. Incorrect Toll Charges: Overcharging due to wrong classification of vehicles.
  4. Fake FASTag Websites & SMS Scams: Fraudsters create fake websites or send phishing messages to steal user credentials.
  5. Wallet Hacking: Some users have reported their FASTag wallets being hacked, leading to unauthorized withdrawals.
  6. Expired or Fake FASTags Sold Online: Fraudulent sellers may sell invalid or duplicate FASTags.
  7. Cloning of FASTags: Scammers may duplicate your FASTag details to make unauthorized deductions.

How to Recover Money from FASTag Fraud?

If you notice unauthorized deductions from your FASTag wallet, follow these steps immediately to get your money back:

Step 1: Check Your FASTag Transaction History

  • Log in to your FASTag account via your issuing bank’s portal or mobile app.
  • Review recent transactions to identify unauthorized deductions.
  • Note the transaction ID, date, and amount for reference.

Step 2: Report to the FASTag Issuer (Bank or Wallet Provider)

  • Each FASTag is issued by a bank (e.g., ICICI, HDFC, SBI, Paytm, etc.).
  • Call customer support or email them with the transaction details.
  • Request a charge reversal or refund process initiation.

Example: If you have an HDFC FASTag, call 1800-120-1243 or email [email protected].

Step 3: Lodge a Complaint via NHAI Helpline (1033)

  • Call the National Highway FASTag helpline at 1033.
  • Provide vehicle number, FASTag ID, and disputed transaction details.
  • A case ID will be assigned for tracking the resolution.

Step 4: Email IHMCL for Escalation

  • If the bank does not respond in 7 working days, escalate to IHMCL (Indian Highways Management Company Ltd.).
  • Email [email protected] with a detailed complaint.
  • Attach screenshots of transactions and previous complaints.

Step 5: File a Complaint with NPCI (If Needed)

Step 6: Report Cyber Fraud (For Online Scams)

  • If you fall victim to a phishing scam or fake FASTag website, immediately report to Cyber Crime Portal at cybercrime.gov.in.
  • File a police complaint if a significant amount is lost.

Also Check: Digital Payment Alert: From April 1, GPay & PhonePe Won’t Work on These Numbers – Take Action Now!

How to Protect Yourself from FASTag Frauds?

1. Secure FASTag Placement

  • Ensure your FASTag is properly affixed to the vehicle windshield to avoid incorrect scans.
  • Avoid removing and reattaching frequently, as it can damage the RFID chip.

2. Regularly Monitor Transactions

  • Check your FASTag balance after every trip.
  • Set up SMS/email alerts for real-time deductions.

3. Avoid Phishing Scams

  • Never click on links from unknown SMS or emails claiming to be from FASTag providers.
  • Official FASTag portals: Use only authorized bank websites or NHAI FASTag Portal.

4. Keep Your FASTag Account Secure

  • Use strong passwords for online wallets and change them regularly.
  • Do not share OTPs, PINs, or login credentials with anyone.

5. Use Official FASTag Recharge Methods

  • Only recharge your FASTag through official bank websites or apps.
  • Avoid third-party websites unless authorized.

FASTag Fraud Alert! (FAQs)

1. How long does it take to get a refund for unauthorized FASTag deductions?

Most banks process refunds within 3 to 7 working days. If delayed, escalate the complaint to IHMCL or NPCI.

2. Can I deactivate my FASTag if I suspect fraud?

Yes, you can deactivate your FASTag by contacting the issuing bank. Some banks allow you to freeze your account via their mobile app.

3. What should I do if I get scammed by a fake FASTag website?

Immediately report the fraud to Cyber Crime Helpline (1930) or file a complaint at cybercrime.gov.in.

Also Check: Ration Card & LPG Rule Change: Ration Card & LPG Rules Changed! Who Benefits? Check the Latest Updates!

Photo of author
Author
Praveen Singh
I'm a journalist based in India covering politics, social issues, and current affairs. I write clear, balanced stories to keep readers informed and engaged.

Leave a Comment